Privacy policy
Pinoy Peso is operated by Inclusive Credit Lending Inc., COMPANY REGISTRATION NO.CS201909928 CERTIFICATION OF AUTHORITY NO. 3007. We (the App, its operators, and affiliates) understand the importance of privacy and are committed to protecting your personal information. Our Privacy Policy (hereinafter referred to as the "Policy") explains how we collect, use, disclose, and protect your personal information. Please read this Policy carefully to understand our practices regarding your personal information. In this Policy, "we," "us," and "our" refer to the App and its operators, while "you" and "your" refer to the user of our services.
1. Information We Collect
To create your account and provide services, we gather the following data through our app, website, and authorized platforms (Google Play/App Store):
1.1 Essential Verification Data
• Identity Proof: Government ID copy (including national ID, passport, UMID or driver’s license), ID number, full legal name, occupation.
• Biometric Authentication: Facial recognition scan (via camera access)
• Social media account: communication tools account, active email address, physical residence proof, verified mobile/SIM number.
• Birth Details: Date and place of birth, sex and age.
1.2 Device Data
• Network Information: Including Wi-Fi status, mobile carrier.
• Mobile Phone Status: We collect details such as operator information, network status, Bluetooth status, battery level, (GPS/cell tower data) and other relevant device data to assess credit status and prevent fraud.
• Mobile Device Information: We collect various device identifiers, including phone type,device model, operating system version, and IP address, Device Fingerprint, which helps uniquely identify your device for security and fraud prevention purposes. Android ID, MAC address, serial number, battery status, network operator information, screen density, the brand, hardware identifiers, and VPN usage, and OS version to help detect fraud and assess risk.
1.3 Financial & credit data
1) Information assessing credit reliability and relevant financial records.
2) Banking details, including account or card information, for fund transfers and repayments.
3) History of transactions and payment activities during the usage of our app.
1.4 Optional Data (collected with user consent)
Mobile Message Logs: We may collect text message content related to financial transactions, such as loan applications, credit card transactions, payroll deposits, shopping payments, marketing advertisement from bank or other institute, interest repayments, and investment returns. We may also use SMS data for one-time verification code (OTP) authentication to improve security. This helps assess your credit risk and detect fraud.
Personal Contacts: We may collect emergency contact numbers if you explicitly provide them.
App Install List: We gather data on installed apps, including package names, update time, and installation times, to monitor financial activities and detect fraud risks.
Image data for verification: We collect photos for identity verification and facial recognition during the KYC process.
Positioning Information: With your consent, we collect your approximate location via GPS, Wi-Fi, or mobile network to verify your identity, prevent fraud, offer personalized recommendations, and enhance services. You can turn off location access anytime in your device settings.
2. Why We Collect Your Information
We collect your data to securely deliver our services, protect against risks, and comply with legal obligations. Here’s a clear breakdown of why this is necessary:
• Core Service Operations
To verify your identity and process transactions accurately, ensuring only authorized access to your account.
• Fraud Detection & Prevention
To monitor and block suspicious activities, safeguarding your account from unauthorized use or scams.
• Service Improvement
To analyze usage patterns and refine features, enhancing your overall app usage experience over time.
• Legal Compliance
To meet government regulations, including anti-money laundering laws and user protection standards.
• Essential Communications
To send critical service updates, software notifications and payment reminders, while marketing offers require your explicit consent.
3. Data Sharing and Disclosure
We share and disclose data only when required by law or necessary for service delivery, in the following cases:
• Credit and Financial Agencies: National and local credit bureaus, credit reporting agencies, rating agencies, insurers, and insurance brokers.
• Financial Service Providers: Institutions related to the financial products and services you have with us.
• Transaction Participants: Actual or potential transferees or assignees of our rights and obligations in any transaction between us and you.
• Legal and Regulatory Authorities: Any authorities, regulators, or foreign regulators for the performance of their duties, or any party required by law, government, administrative orders, or courts.
• Third-Party Collection Agencies: Agencies involved in debt collection activities.
• Authorized or Consented Parties: Any third parties authorized or consented by you.
4. Data Protection and Retention
We fully comply with relevant laws and regulations, while enforcing robust protective measures to safeguard user rights as detailed in this Privacy Policy.
• Data Encryption: Information is protected through encryption during both transmission and storage.
• Restricted Access: Only authorized staff can access data, with detailed tracking and supervision.
• Security Audits: Regular assessments to maintain high standards of security compliance.
• Incident Management: Swift notification and corrective actions in the event of a data breach.
Your personal information is securely housed on servers located in the Philippines and retained for the duration necessary to fulfill its intended purposes, or as legally required.
5. User Rights and Data Control
You have specific rights concerning your personal data, including:
• Access Rights – Obtain a copy of your stored personal information.
• Correction Rights – Update or amend incorrect or incomplete details.
• Deletion Rights – Request removal of data that is no longer needed or was unlawfully processed.
• Processing Restrictions – Limit how your data is used under specific circumstances.
To know more details about these rights, reach out to our support team. All requests will be handled within the legally required timeframes.
6. Adolescent Privacy Protection
This app is designed for individuals aged 18 and above. We do not intentionally collect personal data from minors. If any such information is identified, it will be promptly removed.
• Parental Oversight – Guardians should reach out to us if they discover that a minor has accessed the app without authorization.
• Age Confirmation – We may require proof of age to prevent underage usage.
7. Privacy Policy Revisions
We may update this Privacy Policy at our discretion, with changes becoming effective as soon as they are posted within the App.
• Reasons for Updates: Adjustments to comply with legal and regulatory requirements, enhance business operations, improve user experience, and strengthen user rights protection.
• User Choices: If you do not agree with the revised policy, you have the option to stop using the App and request account deletion.
8. Inquiries & Complaints
We encourage you to reach out with any questions, concerns, or uncertainties regarding your personal data. You have the right to object to its processing under Philippine law or for specific purposes.
• Feel free to contact us anytime through the following channels:
Email: [email protected]
Phone: 09066676870
We are committed to addressing your inquiries promptly and will provide a clear timeline for responses to your concerns.